Terms and Conditions
TERMS & CONDITIONS
FOR CARDIOCARE SCANDINAVIA ApS
These sales and trading conditions apply to the sale and delivery of products, services, and courses to business customers by Cardiocare Scandinavia ApS, with VAT number DK34581800 (hereinafter referred to as “Cardiocare”). We kindly ask you to read these conditions carefully.
Effective from August 2023 – These conditions replace all previous printed versions.
Cardiocare is a 100% Danish-owned company. Before using Cardiocare.dk and its associated services, we encourage you to carefully read the following terms and conditions. These terms apply to all visitors, users, and others who access or use Cardiocare.dk. By using the website, you automatically accept these terms.
Intellectual Property
The content, products, features, and services on Cardiocare.dk belong solely to Cardiocare Scandinavia ApS, Cardiocare Group ApS, and our affiliated partners. The website and trademark are protected by copyright and other laws, both in Denmark and internationally. The use of logos, texts, or images from Cardiocare.dk requires prior written permission from Cardiocare. Both “Cardiocare Scandinavia ApS” and “Cardiocare Group ApS” are registered trademarks.
Links to Other Webshops and Websites
Cardiocare.dk may contain links to third-party websites or services that are not owned or controlled by Cardiocare.
We do not assume responsibility for the content, privacy policies, or practices of third-party websites or services, as we do not have control over them. We recommend reviewing the terms, conditions, and privacy policies of the third-party websites and services you visit.
Changes
Cardiocare reserves the right to unilaterally change or replace these conditions at any time.
Contact
If you have any questions regarding these conditions, please feel free to contact us by phone: 8628 4900 or via email: info@cardiocare.dk.
OFFERS AND AGREEMENT
Cardiocare’s offer is valid for 30 days from the date of the offer, unless otherwise stated.
An agreement is considered entered into when the customer’s acceptance is received by Cardiocare. If the customer does not provide explicit acceptance, the agreement is considered entered into when Cardiocare confirms a received order. The customer’s potential purchase conditions, printed on an order or communicated to Cardiocare in another way, do not constitute part of the agreement basis.
PAYMENT
Payment Options
Cardiocare accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, SparXpress financing, and invoice. Payment will only be deducted from your account when the item is shipped.
All amounts are stated in Danish kroner (DKK) and are exclusive of VAT and delivery unless otherwise stated.
For payment by invoice, the amount must be paid within 8 days from the invoice date, unless otherwise specified.
Late Payment
Failure to pay after the due date incurs a fee of 100 DKK, as well as ongoing interest of 2% per month.
Payment Security
Cardiocare uses an approved payment server via Quickpay, which ensures secure encryption of all your card information with SSL (Secure Socket Layer) protocol. This means that neither Cardiocare nor others can read your sensitive information.
DELIVERY
Delivery Terms
Prices are exclusive of delivery costs unless otherwise stated.
The shipment is at the risk of Cardiocare, as Cardiocare chooses the means of transport and carrier. Delivery is at the buyer’s expense unless otherwise stated.
The expected delivery time for items in stock is usually 2-4 business days, except during holiday periods, where delivery times may be slightly longer. If a delay in delivery is expected, the customer will be informed as soon as possible.
CARDIOCARE AND PERSONAL DATA
You have contacted Cardiocare ApS,
In accordance with Article 13 of the General Data Protection Regulation, we would like to inform you that we process personal data electronically, which is necessary to respond to your inquiry.
The data controller is:
Phillip Maron Petersen
Fabriksvej 11B
8260 Viby J
Phone: 86284900
Email: pmp@cardiocare.dk
The purpose of the processing is to respond to your inquiry and carry out the necessary processing in this regard. The processing of your personal data is based on Article 6(1)(a) and (b) of the General Data Protection Regulation.
CARDIOCARE also relies on your consent as a basis for processing your personal data when relevant.
CARDIOCARE does not disclose your information to others unless required by Danish law.
Personal data about you will be deleted no later than 5 years after the end of our cooperation.
In accordance with Articles 15, 16, 17, 18, and 20 of the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data, restrict its processing, or object to its processing. You also have the right to data portability.
The consent you have given in accordance with Article 6(1)(a) or Article 9(2)(a) of the General Data Protection Regulation can be withdrawn at any time without affecting the lawfulness of the processing carried out before the withdrawal.
If you do not wish for CARDIOCARE to process the personal data necessary to respond to your inquiry or if you wish to withdraw your consent, it may affect the continuation of our cooperation.
You also have the option to lodge a complaint with the Danish Data Protection Agency if you believe that CARDIOCARE’s processing of your personal data is incorrect.
We also refer to our data protection policy for further information.
Property Reservation
Cardiocare retains ownership of the sold goods until the entire purchase amount has been fully paid. Therefore, the buyer is not entitled to take actions such as selling, pledging, renting, lending, gifting, depositing, or similar dispositions of the goods until full payment is made.
If payments are not made in a timely manner or if the buyer otherwise neglects any provisions of this contract, Cardiocare has the right to use the bailiff’s court to reclaim the sold goods or demand the remaining payment in accordance with the Credit Agreement Act.
RIGHT OF WITHDRAWAL
Your Rights
When you shop on www.cardiocare.dk, you have the right to withdraw your purchase within 30 days. The withdrawal period begins on the day you receive the item. You can also exercise your right of withdrawal by refusing to accept the item. You will, of course, receive a refund of the amount you paid. The refund will be transferred to the card you used for payment or to your bank account once we have received the item back and verified that it complies with the withdrawal rules. The only cost you incur when withdrawing is the return shipping costs.
When returning the item, please enclose a copy of your order confirmation, delivery note, or invoice.
RETURN POLICY
Rights
The right of withdrawal can only be exercised if the item is returned in substantially the same condition and quantity. The right of withdrawal is therefore forfeited if you use the item in a manner that significantly reduces its sales value.
When purchasing defibrillators and similar items, the original packaging is always a significant part of the item’s value. Therefore, the packaging must always be returned to fulfill the conditions for exercising the right of withdrawal. If you decide to withdraw the purchase, the items should be sent to:
Cardiocare Scandinavia ApS
Fabrikvej 11 B, 1st floor
8260 Viby J
WARRANTY CLAIMS
Your Rights
For sales to business customers (B2B), there is no right of withdrawal, but a 1-year warranty is offered unless otherwise agreed.
The warranty covers design defects, production defects, material defects, and component defects. Other defects cannot be claimed.
The buyer is responsible for conducting a thorough examination of the delivery upon receipt to ensure that the item is without defects and in accordance with the contract. If the buyer believes that the item is defective at this time and wishes to invoke the defect, this must be communicated to Cardiocare Scandinavia in writing as soon as possible.
If a written complaint is not made within Cardiocare Scandinavia’s delivery deadlines, the buyer will be barred from making claims regarding defects, compensation, warranty claims, or other rights. For purchases on www.cardiocare.dk, there is a 2-year warranty in accordance with the Sales of Goods Act. Our warranty covers material and production defects. The warranty does not cover defects or damages caused by incorrect use of the product or service. This means that you can either have the item repaired, replaced, receive a refund, or a price reduction, depending on the specific situation. Some products may be purchased with an extended factory warranty, such as defibrillators.
The warranty covers design defects, production defects, material defects, and component defects. Other defects cannot be claimed. The warranty does not cover if errors and defects occur due to transport damage, incorrect assembly, installation errors, overload, damage caused to the product, unintended use of the product, lack of maintenance, incorrect use of the product, or similar conditions beyond the control of the manufacturer.
In case of doubt, you should contact Cardiocare Scandinavia before installation is carried out.
No warranty is provided for the sale of used products unless otherwise agreed.
SERVICE AGREEMENTS
Your Rights
The customer can request a service agreement directly on www.cardiocare.dk under the “Service Agreements” section. After placing an order – when purchasing a campaign package including a service agreement – the customer will receive a service contract via the provided email. The customer is requested to return the signed service contract to Cardiocare Scandinavia within 14 days from the date of receiving the service agreement. If Cardiocare Scandinavia does not receive the signed contract within 14 days, and assuming that the contract has been paid, the agreement is considered valid. Cardiocare Scandinavia cannot be held responsible for the non-receipt of signed contracts from the customer. If the service agreement is not paid in a timely manner and after 3 reminders, it will be canceled without further notice and at the customer’s own risk.
This service agreement covers the dispatch of spare parts (electrodes/battery) for a defibrillator, including shipping and environmental fees. Regardless of whether a service agreement is entered into or not, the defibrillator is always covered by the manufacturer’s warranty if the device is handled and maintained correctly. The service agreement does not constitute an extension of the manufacturer’s warranty. The condition for the agreement is that only original accessories from Cardiocare Scandinavia are used. Payment for the service agreement is made in advance for each year.
The agreement is automatically renewed unless both parties terminate the agreement in writing at least 3 months before the expiration date. If the agreement is wholly or partially hindered or significantly impeded by circumstances beyond the parties’ control, their obligations will be suspended to the extent required by the circumstances and until the circumstances cease.
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Cardiocare Scandinavia reserves the right not to announce any price increases from suppliers and currency fluctuations. Any price increases will be adjusted annually on December 31st for the following year.
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Cardiocare Scandinavia is not responsible for changes in delivery address, etc., that have not been communicated to Cardiocare and result in incorrect delivery. It is solely the customer’s responsibility to provide the correct delivery address. If an item needs to be resent due to an incorrectly provided address, an administration fee of 299 DKK excluding VAT will be charged.
INSURANCE AGREEMENT
Terms and Conditions
We collaborate with Tryg Forsikring as our insurance partner and refer to their insurance terms and conditions.
TERMS FOR FIRST AID COURSES
Terms
Your company is entitled to the agreed-upon first aid course as specified in the confirmation. You have the freedom to choose the employees who will attend the course, and there are no requirements for previous experience. Each course can accommodate up to 16 participants. Unutilized spots cannot be transferred to the following year.
Facilities
All first aid courses are held at your company’s own premises/area, and your company is responsible for catering unless otherwise agreed. The price includes valid first aid certificates, written instructional materials, and transportation costs. It is your responsibility to update us promptly about changes in address, email, and phone number, etc.
Cancellation or Rescheduling
At least 30 days before the course date, no course fees are paid.
At least 14 days before the course date, 50% of the course fee is paid.
Less than 14 days before the course date, the full course fee is paid.
The fee corresponds to the price of the reserved first aid course.
In Case of Illness
Cardiocare reserves the right to make minor changes to the course content and the right to change or move courses. We reserve the right to cancel courses in the event of illness of the instructor. In such cases, your company will be informed of the cancellation, and we will arrange a new course date unless another instructor cannot step in as a substitute.
COMPETITION TERMS
Rights
Terms
This Facebook competition is created and administered by:
Cardiocare Scandinavia ApS
Hereinafter referred to as the “competition organizer.”
The competition is not created or administered by Facebook.
The information provided will be used solely for the purpose of this competition and will not be disclosed to third parties. As a participant in the competition via Facebook, you will only receive notifications related to the competition.
Participation
Only users with an active Facebook profile can participate in the competition. Creating a Facebook profile is free, and users can unsubscribe from Facebook at any time.
It is a condition of participation that you “like” both the competition organizer and the competition post.
It is not necessary to share the competition organizer’s post to participate.
Participants attempting to manipulate the competition will be disqualified.
You must be a resident of Denmark to participate.
Confirmation of Age
By participating, you confirm that you are at least 13 years old.
Prize
Winners are responsible for any taxes related to the prizes. Prizes cannot be exchanged for cash or other products.
The competition organizer reserves the right to disqualify participants if there is suspicion of cheating.
Winner
The winner will be announced on the specified date on the Facebook post and will be published immediately thereafter. If the winner does not respond within 5 days, the prize will be awarded to a new winner in the competition.
Contact
Any questions about the competition should be directed to the competition organizer.
Double Chance
In certain competitions, it is possible to participate on both Facebook and Instagram. The winner will be selected by drawing a winner from the participants on Facebook and a winner from the participants on Instagram, and then the two winners will be drawn to determine the final winner. Therefore, you can increase your chances of winning by participating in both places in competitions where “double chance” applies.
COOKIE POLICY (COOKIEPOLITIK)
Yes, We Use Cookies
Cardiocare uses cookies to improve the user experience and the development of our website by collecting statistics about traffic on the site.
Cookies help us gain insight into when our visitors use our website, what they click on, and what device they use to visit the website. This information cannot be used to identify you as an individual. All processing is done anonymously, and we have no ability to link data from the device you use to visit our website to other information about you. Services like Google, MailChimp, Hotjar, and Smartsupp collect statistics using a cookie on your computer. They implement a harmless cookie on your computer on our behalf.
How to Avoid Cookies
You can control whether you want to allow cookies on your device. By default, the cookie we place on your device will remain there unless you actively delete your cookies on your device. In most common web browsers, this can be done by deleting your browsing history and/or browser data. Further information on rejecting cookies can be found at http://minecookies.org/fravalg, developed by FDIM (Association of Danish Interactive Media).
What Is a Cookie?
A cookie is a text file sent to your web browser from a web server.
Its purpose is to record visit patterns on a website, and it cannot transmit viruses or other harmful programs.
The data controller for the processing is
Cardiocare Scandinavia ApS,
Fabrikvej 11B,
8260 Viby J,
Phillip Maron Petersen.
DATA PROTECTION POLICY
The data protection policy applies to the companies:
- CARDIOCARE SCANDINAVIA Aps
- MATRIC Aps
- EDIZON Aps
General Organization of Personal Data
The companies strive to use digital data processing systems and external hosting of personal data to ensure secure operations and avoid the need for internal expertise to manage such systems. Furthermore, the companies aim to centralize the storage of personal data in specific central systems to prevent the spread of information across various systems and both electronic and manual formats.
1. Purpose
The data protection policy establishes the approved security level for the companies and forms the basis for the development of the data security manual and associated guidelines and procedures. The guidelines developed to support the objectives of the data protection policy ensure that all employees handle data security in their daily work and comply with the provisions of the policy. The data protection policy is particularly focused on the protection of personal data, but it also applies to financial and other data. Data security is a key value and a natural part of the companies’ data processing, especially personal data.
2. Scope
The data protection policy applies to all individuals associated with the company, including employees, managers, volunteers, the board, suppliers, and partners. All suppliers and partners who have physical or logical access to the companies’ IT systems, data, and personal information must be familiar with the policy and commit to following it. The policy covers all technical and administrative aspects that affect the operation and use of the companies’ digital data processing systems, as well as manual archives and records.
3. Main Objectives and Security Level
The companies have the following security objectives:
“The companies have an appropriate and sufficient technical and organizational security level for processing personal data and other data using automated data processing or manual documents.”
An appropriate and sufficient level of data protection is achieved through technical and organizational measures that ensure:
- Continuous confidentiality, integrity, availability, and robustness of the companies’ digital processing systems and services in relation to a risk assessment for each system and type of information.
- Use of pseudonymization and encryption, where relevant, especially when exchanging data with data processors and external parties.
- The ability to restore data access and availability in case of physical or technical incidents.
- Routine procedures for testing, assessing, and evaluating data protection security.
- Protection of IT assets, personal data, and other data under the companies’ control.
The security level is maintained through:
- Continuous guidelines and procedures that ensure data security is integrated into the companies’ operations and work.
- Ensuring that external suppliers, consultants, and partners comply with applicable data protection laws and the companies’ standards through contract and supplier management.
- Analysis of the consequences of processing personal data and adequate technical and organizational measures when introducing new IT systems. Management must ensure that the data protection policy is complied with and maintained.
4. Organization and Responsibility
All employees are responsible for data security and must follow the companies’ data protection policy, guidelines, and procedures as described in the data protection manual. Planning, implementation, and control of data security are defined by the companies’ management, who are also responsible for implementing and maintaining the data security system and monitoring security incidents. Management must define responsibilities for systems, access control, contracts, and incident processing and ensure that employees are trained in data protection. The data protection policy must be reviewed and approved at least annually or in situations that require it.
5. Data Protection Manual
The data protection policy is elaborated by management through guidelines and procedures in the data protection manual. This document includes the following main areas:
a) Guidelines for employees’ handling of security.
- Confidential handling of personal data.
- Rules for login and passwords.
- Rules for the use of mobile and IT equipment.
- Rules for internet use.
- Rules for email, including secure email, and private use of the company’s email.
- Rules for downloading programs and games.
b) Access control guidelines.
c) Guidelines for processing data on mobile devices.
d) Guidelines for secure email communication with customers, clients, and authorities.
e) Network management guidelines, including wireless networks.
f) Guidelines for handling security incidents (breaches), including reporting breaches to the Data Protection Agency and the data subjects, and procedures for re-establishing and correcting personal data.
g) Principles and procedures for processing personal data (see section 6).
h) Guidelines for managing IT suppliers and data processors, including data processing agreements and security levels.
6. Principles and Procedures for Processing Personal Data
Management establishes principles and procedures for processing personal data, with a focus on compliance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. The documented procedures include:
- Principles for processing personal data.
- Use of consent as a basis for processing personal data when required.
- Procedures for exercising data subjects’ rights, including notification at registration, exercising the right to rectification, erasure, or restriction of processing, as well as the right to data portability.
- Preparation of a register of processing activities involving personal data.
7. Risk Assessment and Data Classification
Risk Assessment
The companies aim to be aware of any risks and establish an appropriate and sufficient security level based on a risk assessment, both electronic and physical. Management is actively involved in the risk assessment and is responsible for evaluating threats, consequences, and risks associated with both automated and manual data processing. An annual review of the risk assessment is conducted by management, and it is revised in the event of major changes in tasks, suppliers, and data processing systems.
Data Classification
To ensure that systems and data maintain the appropriate security level, they must be classified. Data and system classification takes into account availability, integrity (reliability), and confidentiality.
- Availability: Systems and data must be accessible by authorized individuals when necessary. High availability is particularly important for data and IT systems used in connection with personal data and personnel administration.
- Integrity and reliability: Data must be correct, reliable, accurate, up-to-date, and complete. This is crucial for processing personal data and personnel administration.
- Confidentiality: Only authorized individuals may access personal data, and it must be protected against unauthorized access or disclosure. Personal data is always treated as confidential and disclosed only with consent or legal authority.
8. Violation of the Data Protection Policy
All employees of the companies are obligated to comply with the applicable data security policy, including related guidelines, procedures, and attached documents. All employees receive a copy of the key provisions on data security at the start of their employment.
9. Deviations
If situations arise where the requirements of the data protection policy cannot exceptionally be met, they must be approved by management, documented, and alternative security measures must be implemented. All security incidents are recorded.
Preparation and Entry into Force
Changes to security documentation must be submitted and approved by management.
Definitions
- Confidentiality: Only authorized individuals have the right to process the information, which should only be accessible to authorized individuals.
- Integrity: Data must be correct, reliable, accurate, up-to-date, and complete. This also includes backup and duplication of systems.
- Availability: Systems and data must be accessible to authorized individuals when necessary.
- Robustness: The resistance of systems and services to harmful events, including safeguards against failures, cooling, emergency power systems, fire extinguishing, etc.
- Pseudonymization: Processing of personal data in a way that it cannot be attributed to a specific data subject without additional information.
- Encryption: The process of transforming data into an unreadable form for third parties.
- Continuous: Continuous maintenance of confidentiality, integrity, availability, and robustness through technical and organizational measures.
- Data Protection Policy: The overarching document that establishes requirements and objectives for data protection, followed by more detailed guidelines, procedures, and instructions in the Data Protection Manual.
- Guidelines: Concrete descriptions of how the security policy is implemented.
- Procedures and instructions: Specific guidance for detailed implementation of the guidelines at the departmental level.
- Security Matters: All matters affecting the security of information in terms of confidentiality, reliability, and availability.
- Security Incidents: Encompasses all events affecting data protection security, including security breaches.
Annual Price Adjustment Based on Applicable Price Index
We aim to ensure transparency and clarity in our terms of trade for our customers. As part of our commitment to maintaining fair business practices and creating stability, we reserve the right to annually adjust prices for our products or services in accordance with the applicable price index.
Our goal with this annual price adjustment is to ensure that prices for our products and services remain reasonable and reflect changes in the market and the general economic development. The price adjustment process used will take into account relevant factors and variables that affect the costs of our products and services.
We prioritize transparency and fairness, and our decision on price adjustment will always consider the interests of our customers. We commit to informing our customers of any price adjustment in a timely manner, usually before the adjustment takes effect. This allows our customers to understand the changes and make any necessary decisions regarding their engagement with us.
We encourage our customers to contact our customer service if there are any questions or concerns regarding our annual price adjustment. Our goal is to maintain an open and constructive dialogue with our customers, so that together we can ensure the best possible terms and solutions for all parties involved.
Complaints
If you, as a private consumer, wish to complain about your purchase, please contact info@cardiocare.dk. If we fail to find a solution, you can send a complaint to:
Nævnenes Hus (The Boards of Appeal) Toldboden 2 8800 Viborg naevneneshus.dk
If you reside in an EU country other than Denmark, you can submit a complaint to the EU Commission’s online complaint portal here – http://ec.europa.eu/odr
We thank you for your continued cooperation and trust in our products and services.